Two honeymooners who were married earlier this month say their dream trip to Punta Cana turned into a nightmare.
Britany and Edgar Nevarez said on their way home from their honeymoon on a Southwest Airlines flight Sunday, the pilot told them their plane needed to be fixed and it would take 24.
The couple and dozens of other passengers were shuttled off the plane to a nearby resort about 30 minutes away.
“The white towels were yellow,” Britany said. “It was disgusting.”
Edgar said there were no elevators or anyone to assist the travelers with their luggage.
So the newlyweds went to a different hotel and then returned on Monday for another attempt at flying home—but that flight was also canceled due to mechanical issues.
Now, having to stay at a second hotel, the bills began piling up to about $500 in hotel and transport alone, they said.
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Southwest Airlines said in a statement that it “offered a gesture of goodwill to each customer in the amount of two $200 vouchers to use as travel credit for future travel, arranged hotel accommodations for two nights in Punta Cana, and are in the process of offering a one-way refund.”
“I think it should be more than that,” Edgar said. “A lot more.”
Southwest Airlines also said in its statement that it apologizes for any inconsistent communications with its customers.
The newlyweds say they don’t plan to fly with the airline again.
